FAQ - Frequently Asked Questions


What is Telehealth ?

  • Telehealth is the use of information technology to connect people to health care services at a distance.
  • A satellite or ground link is used to connect a specialist or other health care provider to a patient. You will be able to see, hear and talk to your health care provider on a television screen. The person at the other end will also be able to see, hear and talk to you.

Why use Telehealth ?

  • Using telehealth may reduce the time you need to spend away from home and work in order to receive care.
  • It can save you time, money and the risks associated with travel.
  • It can improve access to health services that may not be currently available in your home community or region.
  • Family members may participate in your appointment if you desire.

Does Telehealth always work ?

As with any technology, there may be times when the equipment does not work. Your appointment will be rescheduled if there is a problem.

Either you or your health care provider may feel that the video appointment is not right for your condition. If this is the case, an in-person appointment will be set up.

Is Telehealth confidential ?

MBTelehealth is committed to maintaining the privacy of your personal health information at all times.

You will be introduced to all the people who are present in the local site as well as those at the distant site. Their roles in the appointment will be explained to you before the appointment. You have the right to request that non essential people be excluded from your video consultation.

All information collected, recorded, stored, used or disclosed is done so in accordance with the WRHA and the Personal Health Information Act of Manitoba (PHIA).

How is my Telehealth appointment booked ?

Your health care provider will send a request for an appointment and suggest that this may be done utilizing telehealth. If the consulting health care provider agrees, then an appointment will be
arranged and you will be contacted with further instructions.

What happens on the day of the appointment ?

On the day of your appointment, you will go to the health facility where the telehealth equipment is located. You will be shown how the equipment works and have any questions answered. During the appointment a nurse or other health-care worker may be present.  Family members or a friend may be present with you if you wish as long as the health-care provider agrees. You can choose to stop your appointment at any time and arrange to see the health-care provider face to face. The provider will follow up with your local health-care provider with details of your visit, just as they would with an in-person visit.































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